Privacy policy

Privacy Policy - Celeste Clothing

Effective Date: July 6, 2025

Celeste Clothing ("Celeste", "we", "our", or "us") operates this website and brand, based in Hyderabad, India. We value your privacy and are committed to being transparent about how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with us.

This Privacy Policy outlines how your data is handled, in line with global practices and India’s Digital Personal Data Protection Act (DPDP).

1. Personal Information We Collect

We may collect or process the following types of personal information:

  • Contact Information: Name, email, phone number, billing and shipping address.
  • Order & Payment Info: Products purchased, payment method, and transaction details.
  • Account Details: Username, password, preferences.
  • Technical Info: IP address, browser type, device information, time spent on pages.
  • Usage Data: Items viewed, added to cart or wishlist, past orders.

2. How We Collect Information

We collect personal information through:

  • Direct interactions (placing an order, signing up for emails, contacting us).
  • Automated means (via cookies and analytics tools).
  • Third-party services like Shopify (our e-commerce platform), shipping providers (e.g., DTDC), and marketing tools (e.g., Mailchimp).

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support.
  • To personalize your shopping experience.
  • To send promotional emails and updates (with your consent).
  • To prevent fraud or misuse of our services.
  • To comply with legal obligations.

4. Sharing Your Information

We may share your data with:

  • Shopify, our e-commerce service provider.
  • Shipping providers, such as Delhivery.
  • Payment gateways, like Razorpay or Shopify Payments.
  • Marketing services, like Mailchimp or Instagram.
  • Legal authorities, if required by law.

We do not sell your personal data.

5. Cookies and Analytics

We use cookies to improve your browsing experience, remember your preferences, and understand how users interact with our site. You can manage your cookie settings through your browser.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data.
  • Request corrections or deletions.
  • Opt-out of promotional emails (unsubscribe link is in every email).
  • File complaints regarding data use.

For any such request, email us at celesteclothingindia@gmail.com.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect information from minors.

8. Data Security & Retention

We take reasonable steps to secure your information. However, no platform is 100% secure. Your data is retained only as long as necessary to fulfill the purpose for which it was collected, or as required by law.

9. International Transfers

Your information may be transferred outside India via Shopify's infrastructure or our marketing tools. Shopify uses standard legal mechanisms for cross-border data transfer.

10. Shopify's Role

Our store is powered by Shopify. Shopify collects and processes some personal data on our behalf. Learn more at https://www.shopify.com/legal/privacy.

11. Grievance Redressal (For India)

In accordance with India’s Digital Personal Data Protection Act (DPDP), you may reach out for privacy-related queries at:

12. Changes to This Policy

We may update this policy from time to time. The updated version will always be available on this page with the revised date.

Thank you for trusting Celeste. We are committed to protecting your privacy while offering a smooth, stylish, and secure shopping experience.